General & Shipping
Do you ship worldwide?
At the moment we do not, we currently only ship to Canada and the United States. We hope in the near future to provide worldwide shipping once we have perfected our rates for the two countries above.
When will my order be shipped?
All orders are processed and packaged within 1-5 days from date of purchase. All items are shipped via courier, and shipping confirmations along with tracking numbers (if applicable) will be sent via email once ready.
My order shipped - where is it?
Once your order is in the hands of the Courier, Chelsea's Creations Art has no control or leverage of the status of the package, and assumes no responsibilities.
Estimated delivery time within Canada is anywhere from 1-12 business days.
Estimated delivery time within the USA is anywhere from 1-15 business days.
I purchased an original piece of art. What is the 'Certificate of Authenticity' that came with my piece?
Chelsea's Creations Art provides a 'Certificate of Authenticity' to ensure that each piece is one-of-a-kind and to provide proof that the piece of art that you purchased is not a reproduced copy. To ensure that your piece is authentic, the following information should be the same on your piece of art as well as the certificate: the artist's signature (Chelsea Savage), the 'Authentication Code',the name of the piece and a stamp with Chelsea's Creations Art logo and our artist name (Chelsea Savage).
Returns & Exchanges
How do I return an item?
All sale items are final sale. At the moment, only certain items may be eligible for a refund if approved by our team.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Items that *could* qualify for return if accepted by our team
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items CANNOT be returned, like custom products (such as special orders/personalized items or commissioned items), digital downloads, and original pieces. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
**ALL shipping costs are non refundable. **
Commissions & Other Services
I am looking to purchase a pet portrait/commissioned painting. How do I inquire about this service?
Locate our "services" tab at the top of our webpage and "click the contact form" button or locate our "contact" tab at the top of our webpage.
Please fill out what you are looking for and any other important information about your inquiry.
We will contact you in a few business days to discuss your ideas and may ask you to provide images of your pet or other images regarding your request.
How do I inquire about wedding stationary?
Please follow the information above and send us an email with our contact form.
Our team will be in contact with you in a few business days to discuss colour palettes, elements of design and your personal information that you wish to put on your stationary.
What is your process for your services?
First, fill out our contact form with your inquiry.
Our team will be in contact with you in a few business days to further discuss your ideas and work out the design aspects for your request. If the request is not possible we will let you know before continuing with your request.
If you wish, we can provide a 30 min Zoom class with our artist Chelsea for her to show you her rough work, and finalize your ideas.
A finalized design will then be sent to you with our watermark displayed across the project you and our team designed together so that the work is not stolen and printed without purchasing through Chelsea's Creations Art.
A quote will then be sent to you. If you do wish to purchase this quote, please pay and fill out your shipping information within the emailed quote link through our provider Square.
Once you have paid your quote, our team will get to printing/painting your project and will update you once the project is complete and shipped. *To estimate time of completion, this information will be discussed in an email and/or displayed on your quote.*
Once the project is shipped, Chelsea's Creations Art has no control or responsibility of the shipment as the shipment is now in the courier's possession.
Any other questions regarding our services can be emailed to our team at: email@example.com
My inquiry is not on your service list, can I request something outside of your list?
Of course! Please fill out our contact form and our team will get back to you if the request is possible.